Information and Pre-Boarding

CHECK-IN

Check-in time is during our normal business hours. Charges begin the Day of Check-in regardless of the time that you arrive.  For safety purposes please remember to bring your dog on a leash. If you arrive at our facilities without a leash please leave your dog in your vehicle and borrow a leash from us.

CHECKOUT

Checkout time is 10:00 am. We do offer late check out at $5.00 per hour per pet.  If checking out between 10:00 AM and 12:00 PM, you will be responsible for a $5 late check out fee per hour and per pet.  After 12:00 PM, you will be responsible for an additional overnight charge per pet.

 
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CANCELLATIONS:

Our boarding facilities have limited space and frequently are at full capacity for holidays and special events. We try our best to accommodate all boarding requests, however, when clients pick up their dogs early, cancel reservations or change reservations without adequate notice it is frequently too late to fill the space we had reserved for them.  Many of those we have turned away have already made alternate arrangements.  At present time, and for non-holiday reservations, we simply ask you give us as much notice as possible when changing or cancelling a reservation.

HOLIDAY & SPECIAL EVENTS RESERVATIONS MUST BE SECURED with a non-refundable deposit of $50 to $100.00 per room and up to 14 days prior to the reservation for major holidays. Deposits will be applied to your boarding fees. Clients that cancel holiday or premium date reservations will lose their deposit.  Deposits may not be used for future dates or services.

AFTER HOURS

Our scheduled hours we are open for check-ins and check-outs are 8 am to 6 pm Monday thru Friday and 9 am to 12 pm & 1:00 pm to 5:00 pm on Saturday and Sunday.  We are closed for check-ins and check outs on major holidays. Requests for after-hours Check-Ins or Check Outs must be made at the time the reservation is made for staff scheduling purposes.  After hours appointments will have a window of 15 minutes before or after the scheduled appointment.

After hours appointments are available as Early as 6:00 am and late as 10:00 pm. After Hour fees will be charged in addition to that day’s full rate boarding fees no matter the check-out time.

EXTENDED STAY

Extensions to reservations must be received at least 48 hours prior to the scheduled-out date. If we are not notified of extension and pet is not picked up within 3 days after scheduled pick-up date, it shall be considered abandoned. We frequently are fully booked. When an extension to a reservation is required, this creates a situation where there may not be a spot available for your pet or the pet scheduled to arrive, as well as requiring staff schedule changes. We, therefore, must charge an additional $22.00 per day in addition to the normally incurred charge during holidays and special event dates..

VACCINE REQUIREMENTS (Written Proof Required)

DOG VACCINES (Current)
Rabies
Distemper / Parvo Combo
Bordetella (Kennel Cough)

CAT VACCINE REQUIREMENTS (Current)
Rabies
Feline Distemper
Feline Leukemia (recommended)

Pre-Board your pet for Comfort and Fun

If your pet has never boarded before and you have time to allow your dog to spend a day or ½ day with us it would be a great introduction for a longer stay or that emergency that often occurs. Dogs that frequently visit our facility ABSOLUTELY LOVE coming here. It is like home away from home.

Pet Moms and Dads are always welcome during business hours to tour our facilities with no appointment needed.  Our Staff works hard to ensure our facilities are clean, sanitary and comfort table and we do love to show them off!

When boarding your pet feel free to bring your dog's favorite toys and/or treats. Label all items clearly with your dog's first and your last name.  We provide all bedding using the #1 pet bed in America “Kuranda” for your pet’s comfort.  Please do not bring stuffed beds as we are unable to wash beds with foam, and all our bedding is washed every 2-3 days to keep our facility clean at all times.

We feed and sell only the best pet Foods including Fromm, Orijen, Acana and ND by Farmina. However, a sudden change in diet may result in diarrhea or other digestive issues.  Therefore, bringing your pet's own food is a good idea.

We recommend you bring your dog’s regular food.  We do provide a premium top of the line food, “Fromm” but it is often best not to do a quick change of diet.  We do provide all food and water bowls that are sanitized after each use.   Please feel free to bring your dog's favorite toys, bones, treats, etc.  We provide all bedding, and use “Kuranda” beds for your pet’s comfort.  You may bring washable blankets, shirts, something from home with your scent, but please refrain from bringing stuffed beds as we are unable to wash them. 

All dogs must be up-to-date on their vaccinations. We require copies of shot records that we can keep on file. Please review our Vaccinations page.